TL;DR — Key Takeaways
- ITS exists to connect people to the resources they need to achieve CMC's rigorous academic goals.
- We deliver secure, innovative, and accessible technology — not as a utility, but as a strategic partner.
- Everything we do is grounded in five core values: Service Excellence, Innovation, Security, Collaboration, and Accountability.
Mission Statement
"ITS connects people to the resources needed to achieve CMC's rigorous academic goals."
That single sentence defines everything ITS does. We are not a utility provider. We are not a cost center. We are a strategic enabler of CMC's mission — connecting students, faculty, and staff to the tools, platforms, and expertise they need to learn, teach, research, and lead.
Every support ticket we resolve, every platform we deploy, every policy we put in place is in service of that mission. When ITS succeeds, CMC succeeds.
Who We Serve
CMC is a small, highly selective liberal arts college with an outsized reputation for producing leaders in business, government, and civic life. ITS serves the entire CMC community:
Our constituency includes students relying on technology to study, collaborate, and prepare for careers; faculty using technology to teach, research, and publish; staff using technology to run the administrative functions of the college; and researchers seeking high-performance computing resources for advanced academic work.
Our Values
Five core values guide every decision ITS makes — from how we design systems to how we answer the phone at the Help Desk.
Service Excellence
Every interaction matters. We hold ourselves to the highest standard of responsiveness, clarity, and follow-through.
Innovation
We proactively explore emerging technologies — from language models to high-performance computing — and bring the best of what's possible to CMC's community.
Security
We protect CMC's data, systems, and people with a defense-in-depth approach that balances security with usability.
Collaboration
We work across departmental lines and with the 5C Consortium to share resources, knowledge, and best practices.
Accountability
We measure what we do, own our outcomes, and communicate transparently with the community we serve.
Our Commitment
ITS is committed to delivering technology that is:
- Accessible — designed for every member of the CMC community, regardless of ability or technical background
- Reliable — maintained to the highest standards of uptime and performance
- Secure — protected against evolving threats without creating unnecessary friction
- Innovative — continuously evaluated and improved to meet the changing needs of a world-class college
- Transparent — communicated clearly so the community always knows the state of their technology
ITS as Strategic Partner
CMC's scale is one of our greatest assets. With roughly 1,900 students and faculty combined, ITS can move faster, experiment more boldly, and build closer relationships with our community than a large research university ever could.
We use that advantage deliberately. ITS does not wait to be asked — we seek out partnerships with academic departments, institutes, and administrative offices. We bring technology to the conversation early, help shape how projects are scoped, and stay engaged through implementation and beyond.
"Collaboration is what lets us lean more into the business instead of being the responders — being consultative. The driver is always the use case: what is the actual value that any given technology will deliver? You let the use case drive the technology, rather than the other way around." — Carlos De La Rosa, CIO
Read more about our strategic direction in the ITS Strategic Vision document.