Welcome to the New ITS Website

Welcome to our newly redesigned digital home. This site reflects our restructuring into a 2-Wing model: Service Operations for your daily support, and Solutions for your strategic projects. We are excited to partner with you.

"Information Technology Services connects people to the resources needed to achieve CMC's rigorous academic goals. We deliver secure, innovative, and highly accessible technology solutions that empower our 1,400 students and 500+ faculty and staff." — ITS Mission Statement

Why a New Website?

Over the years, our online presence grew the way most college websites do — a PDF here, a shared drive there, pages written for the campus as it was at the time. A lot of that material served the College well, and much of it is carried forward here. A redesign gave us the chance to bring it together in one place, and to build on it with a site that is:

• Easy to navigate — Find what you need in three clicks or less
• Up to date — Content that reflects current services, platforms, and policies
• Action-oriented — Clear paths to get help, request services, and learn about tools
• Mobile-friendly — Works on any device, anywhere on campus
• Accessible — WCAG 2.1 AA compliant, because we want everyone to thrive at CMC

What You Will Find

Service Operations

Your daily support hub: Help Desk, laptop fleet management, MDM, printing, smart classrooms, AV support, and academic software. Fast, reliable, always there. When something breaks, we fix it. When you need a device, we have it ready.

Solutions

Your strategic partner: Consultation on technology projects, enterprise platforms (Canvas, Slack, M365, Box), AI tools, data integration with Boomi, and research computing including HPC, HIPAA workstations, and the Quantitative Computing Lab.

Security

Your guide to staying safe: The Information Security Policy, data classification standards, exception requests, incident reporting, and digital accessibility standards. Security is an enabler of everything else we do.

Strategy

Your view of where we are going: CLAC 2026 hosting, the Robert Day Science Center infrastructure project, the Sports Bowl, disaster recovery modernization, and our vision for ITS as a strategic partner.

About

Your connection to the team: Our mission, leadership, organizational structure, the IT Steering Committee, and how to reach us in person, by phone, or online.

A Commitment to Partnership

This website is more than a documentation repository. It is an invitation — to work with us, to explore what technology can do for your department, your research, your teaching, and your students.

Whether you need help fixing a laptop, setting up a new platform, thinking through where AI fits your operational work, or planning a major technology project, we are here. Reach out. Let us partner with you.

What We Are Asking You to Review

We are building this alongside you, and all of it is open for comment — including the content itself: the wording of individual pages, service details, and posts like this one. Tell us what reads badly or gets something wrong, and we will fix it. What we most want to get right first is the architecture — how the site is organized rather than how it is written. Specifically:

• Navigation — Do the menu labels match the words you would use?
• Grouping — Are Services, Solutions, Guides, and Security divided the way you think about them?
• Findability — Can you reach what you came for in three clicks or less?
• Gaps — Is there something you expect to find here that has no home yet?

The best way to send feedback is through the Help Desk or by visiting us at Roberts South 12, Lower Level.

We built this site with a cutting-edge approach, and we intend to iterate on it constantly as we work toward making the whole content delivery process easier. What you see today is a starting point, not a finished product — expect it to keep improving, and tell us where it should improve next.

Welcome to the new CMC ITS website. Let us get to work.

— Carlos De La Rosa, Chief Information Officer