Step-by-Step Guide

Navigate Slack Enterprise Grid

CMC's unified, FERPA-compliant messaging platform — one sign-in, three workspaces, everything in one place.

Only use approved CMC workspaces. External Slack workspaces (personal free accounts or third-party organization workspaces) are prohibited for institutional communication. All CMC business must stay within CMC Work, CMC Campus, or CMC Network.

Your CMC Slack Workspaces

Staff & Faculty

CMC Work

For staff and faculty only — students never see this workspace

  • Departmental communication
  • Project coordination
  • Institutional announcements
  • IT support channels
  • HR, Finance, administrative tools
  • Vendors & academic partners join as guests
Students, Faculty & Staff

CMC Campus

For coursework and campus-wide collaboration

  • Campus events & activities
  • Study groups & academics
  • Student organization channels
  • Residential life
  • Course channels (Canvas integration)
Beta

CMC Network

For external collaboration with alumni & community

  • Alumni mentorship
  • Community partnerships
  • Cross-network project channels
  • Alumni, students, faculty & staff join by invitation

Before You Begin

  • Your CMC username and password
  • Duo MFA set up on your phone (MFA Setup guide)
  • Slack desktop app (recommended) or web browser
  • The workspaces you're eligible for are provisioned automatically — nothing to request
1

Go to cmc.enterprise.slack.com

Open the Slack desktop app or go to cmc.enterprise.slack.com in your browser. This is CMC's single Enterprise Grid address — there's no separate URL per workspace.

2

Authenticate with Your CMC Credentials

You'll be redirected to the CMC Single Sign-On page automatically. Enter your full CMC email address and password, then complete the Duo two-factor authentication when prompted. This ensures your Slack account is securely tied to your institutional identity.

3

Your Workspaces Appear Automatically

There's nothing to select. After signing in, you'll see whichever CMC workspaces your role qualifies for — CMC Work (staff/faculty only), CMC Campus (students, faculty & staff), and/or CMC Network (beta — students, faculty, staff, alumni & community). Use the workspace switcher in the left sidebar to move between them. If you're an external collaborator without CMC SSO — a vendor, academic partner, alumnus, or community member — you're added by invitation, approved by ITS Slack administration.

4

Explore Channels and Features

The left sidebar shows your channels, organized by topic and department. Here's a quick overview of channel types:

# Public Channels

Open to all workspace members — join any that interest you (e.g., #general, #announcements, #help-desk)

Private Channels

Visible only to members — used for departments, project teams, and sensitive discussions

Direct Messages

One-on-one conversations with any colleague in your workspace

Group Messages

Multi-person conversations — click the "+" next to Direct Messages to create one

5

Master Essential Features

Threads: Click "Reply in thread" below any message to keep conversations organized. This reduces noise in main channels.

Search: Use the search bar at the top (Cmd+K / Ctrl+K). Use filters like from:username or in:channel-name for precision.

Slash Commands: Type / in any message box to see available commands:

/remindSet a reminder for yourself or a channel
/statusUpdate your availability status
/dndToggle Do Not Disturb mode
/msgSend a direct message to a colleague

Slack Etiquette at CMC

  • Use threads — reply in-thread to keep main channels readable and focused
  • Post in the right channel — match your message to the channel's purpose
  • Protect sensitive data — never share SSNs, grades, financial data, or passwords via Slack
  • Respect off-hours — use scheduled send for non-urgent messages outside working hours
  • Be professional — Slack is a workplace tool, even in casual channels

Troubleshooting

Ensure you're using "Sign in with SSO" — not the standard email/password. Use your full CMC email address and complete Duo MFA when prompted. If issues persist, contact the Help Desk.
Workspace access is tied to your CMC account role. If you believe you should have access to CMC Work, CMC Campus, or CMC Network but don't, submit a Help Desk ticket. Include your CMC email and which workspace you need access to. External collaborators without CMC SSO need an invitation approved by ITS Slack administration instead of a role change.
Go to Settings → Notifications to customize your preferences. Consider: muting channels you rarely need (right-click → Mute), setting Do Not Disturb for evenings and weekends, and only receiving push notifications for direct messages and @mentions.
Public channels within existing workspaces can be created by any member. For private channels, department channels, or a new workspace entirely, submit a Help Desk ticket with the business justification and intended membership.