Overview
FreshService by Freshworks is ITS's primary platform for IT service delivery, incident management, and asset tracking. Every IT support request at CMC flows through FreshService, ensuring proper categorization, SLA tracking, and resolution documentation. ITS staff use FreshService to manage incidents, assets, change requests, and project portfolios.
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For large-scale IT projects, custom integrations, or vendor assessments, our Solutions Consultants can help scope and deliver the right solution.
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