What We Offer
Have a complex departmental problem? Need to map a new workflow? Our Solutions Consultants are your strategic architects. We conduct Business Impact Analyses (BIA) and help you bridge the gap between your goals and the technology needed to achieve them.
Business Impact Analysis (BIA)
- Critical business processes and their technology dependencies
- Pain points and inefficiencies in current workflows
- Opportunities for automation and optimization
- Risk factors and security implications
Technology Consulting
- Software evaluation against CMC standards
- Process mapping — current and future state
- Integration strategy (e.g., Workday to Anaplan)
- Project planning — scope, timeline, resources
Vendor Assessment
- Security and privacy compliance (FERPA, GLBA, HIPAA)
- Digital accessibility standards (WCAG 2.1 AA)
- Technical fit with CMC's enterprise architecture
- Cost-effectiveness and total cost of ownership
When to Engage Us
- Planning a new software implementation
- Automating a manual process
- Designing a data integration between systems
- Modernizing an outdated workflow
What We Do vs. What We Don't
In Scope
- Software evaluation and recommendation
- Business process mapping and workflow design
- Vendor security assessment (HECVAT)
- Integration architecture planning
- Technology project management
- Strategic IT planning for departments
Out of Scope
- Day-to-day technical support (contact Help Desk)
- Hardware procurement (standard procurement process)
- Academic instruction or pedagogical support (CTLT)
- Departmental budget planning (Business Office)
Before You Submit
Describe Your Project Goal
What outcome are you trying to achieve? The more specific, the better we can help.
List Stakeholder Departments
Identify all departments or teams that will be impacted by or involved in this project.
Estimate Timeline
Do you have a deadline or desired go-live date? Understanding your timeline helps us prioritize.
Identify Budget / Funding Source
Have a rough sense of available budget or the funding source for this initiative.
Initial Consultation
30-45 minute introductory call to understand your challenge
Discovery
Interviews, documentation review, stakeholder meetings (1-2 weeks)
Analysis
Findings summary, recommendations, estimated effort and risks
Implementation
Optional project lead assignment and detailed implementation plan
Request a Consultation
Tell us about your project and a consultant will reach out within one business day.
Frequently Asked Questions
Engagements vary based on complexity. A simple workflow review might take 1-2 weeks. A full software evaluation or integration design can take 4-8 weeks. We will give you a realistic timeline estimate after the initial consultation.
ITS consulting services are provided at no direct charge to departments. We are funded through ITS operational budgets to support CMC's institutional technology goals. However, any software, licensing, or third-party services recommended may have associated costs borne by your department.
Yes. Even if you've already identified a preferred vendor, we can conduct a HECVAT security review, evaluate technical fit, and advise on implementation. We recommend engaging us before signing any contract to ensure the vendor meets CMC's data privacy and security requirements.
For day-to-day technical issues, please contact the Help Desk directly. The Solutions Consulting team focuses on larger strategic initiatives, process improvements, and technology planning — not break/fix support.