Organization Chart
ITS is organized into four functional areas reporting to the Chief Information Officer.
How ITS Is Organized
ITS operates on a Two-Wing Model: Service Operations, focused on daily technology support, and Solutions, focused on strategic innovation and platform excellence.
The Two-Wing Model
CMC ITS is structured around two primary service wings that work in parallel — one focused on everyday reliability (Service Operations) and one focused on forward-looking strategy (Solutions). Both wings report to the CIO and are supported by shared Infrastructure and Administration functions. This model ensures ITS delivers both excellent day-to-day support and long-term innovation aligned with CMC's academic mission.
Service Operations
Service Operations is the front-line of ITS — the team students, faculty, and staff interact with most. It is responsible for delivering responsive, high-quality technology support across all CMC constituencies.
- Help Desk — walk-in and remote support, ticketing, triage
- Hardware Services — device provisioning, repair, laptop fleet management
- Student Tech Services (STS) — student-specific tech resources and peer support
- Faculty Support — academic technology consultation and faculty-specific support
- Staff Support — staff-specific technology resources and operational support
- Workstation Engineering — endpoint engineering and workstation lifecycle management
- AV & Classroom Technology — event AV support and smart classroom maintenance
Solutions
Solutions partners with academic departments and administrative offices to deliver technology consulting, SaaS & Applications management, Administration support, and Integration capabilities.
- IT Consulting — strategic technology advice and project partnership
- SaaS & Applications — managing enterprise SaaS platforms and applications
- Administration — system administration and user lifecycle management
- Integration — data pipelines, API integrations, and cross-system workflows
Infrastructure
Infrastructure is the backbone of CMC's technology environment — the team responsible for network reliability, server and storage systems, cybersecurity operations, and disaster recovery.
- Networking — campus Wi-Fi, wired infrastructure, EduRoam
- Servers & Storage — on-premises and cloud systems, Pure Storage, AWS
- Security Operations — threat monitoring, incident response, compliance
IT Administration
IT Administration keeps ITS running smoothly behind the scenes — managing the budget, procurement pipeline, vendor relationships, compliance oversight, and governance operations functions.
- Budget & Finance — ITS budget planning, forecasting, and reporting
- Procurement — vendor contracts, hardware purchasing, software licensing
- Compliance — data protection, regulatory adherence, and policy compliance
- Governance Ops — governance frameworks, risk management, and process oversight